UtilityPal is an independent business providing high-quality utility solutions. The terms “we,” “us,” and “our” refer to UtilityPal throughout these Terms & Conditions.

By accessing or using the UtilityPal website, you agree to comply with and be bound by the following terms and conditions.

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1. General Terms​

• We reserve the right to update these Terms and Conditions at any time. It is your responsibility to review them periodically.

• All products sold by UtilityPal are intended for professional installation and use in accordance with local regulations.

• By placing an order, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete.

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2. Products and Pricing

• All products are sourced from reputable manufacturers and provided with accurate specifications for reference.

• Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. Prices may change without prior notice.

• Product availability is subject to stock. If an item is unavailable after ordering, we will notify you promptly.

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3. Order Confirmation

• All orders are subject to acceptance and confirmation by UtilityPal.

• Once an order is placed and payment is verified, a confirmation email with your order details will be sent.

• We reserve the right to cancel or refuse any order suspected to be fraudulent, inaccurately priced, or submitted due to technical errors.

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4. Payment

• We support secure online payments via our approved and trusted third-party payment processors.

• Your payment and card details are encrypted and processed in accordance with industry-standard PCI DSS compliance.

• Orders are only fulfilled once full payment has been received and successfully verified.

• By completing a purchase, you agree to our payment terms and authorize UtilityPal and our payment partners to process your transaction.

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5. Delivery

• We offer nationwide delivery within South Africa, with courier charges calculated during checkout.

• Estimated delivery times vary by location. While we aim for timely delivery, we are not liable for delays caused by third-party couriers.

• A tracking number will be sent once your order has been dispatched.

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6. Liability & Product Use

• All products must be installed by a qualified technician or electrician in compliance with local safety regulations.

• UtilityPal will not be held responsible for product malfunctions or damage resulting from improper installation, misuse, or failure to follow manufacturer instructions.

• We are not liable for indirect or consequential losses, including financial losses or operational downtime, resulting from product use.

• Defective products may qualify for replacement under the Consumer Protection Act 68 of 2008, subject to verification.

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7. Warranty & Returns

• Strictly No Refunds. Please ensure all purchases are correct at the time of ordering, as all sales are final. UtilityPal does not accept returns due to incorrect purchases.

• Please note that we generally do not accept returns. However, due to high stock turnover, there may be rare cases where an item you've ordered is no longer in stock. In such instances, we will issue a full refund and notify you immediately.

• Replacements are only offered for items that are within the warranty period and confirmed as faulty by our technical team.

• The warranty excludes damage due to mishandling, incorrect installation, or external/environmental causes.

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8. Customer Service

• For assistance, order inquiries, or technical support, please contact us via the chat section on our website or email info@utilitypal.co.za.