Frequently Asked Questions
UtilityPal is a specialist in providing comprehensive utility solutions for body corporates, sectional title developments, property owners, and anyone in need of reliable utility solutions. We cover the entire metering cycle, from utility audits and meter supply to installation and advanced prepaid, revenue, and utility management. In addition to metering, we also offer cutting-edge solar solutions, HVAC (heating, ventilation, and air conditioning) products, and specialized metering equipment to meet a wide range of utility and energy needs.
UtilityPal offers end-to-end utility solutions for body corporates, sectional title developments, property owners, and anyone in need of reliable utility services. Our work spans the entire metering cycle, including:
✅ Utility audits to identify inefficiencies and savings opportunities ✅ Supply and installation of metering equipment (water, electricity, and more) ✅ Prepaid and utility management for seamless billing and consumption tracking ✅ Cutting-edge solar solutions for energy independence ✅ HVAC products for comfortable, efficient spaces ✅ Specialized metering equipment for unique project needs
In essence, UtilityPal ensures that your utilities are measured accurately, billed fairly, and managed efficiently.
UtilityPal’s sub-meters provide a reliable, prepaid metering solution that empowers property owners and tenants to manage utility consumption easily and transparently. Here’s how it works:
💡 Tenants or residents purchase prepaid tokens through various retail outlets or by EFT (electronic funds transfer). 💡 These tokens are then used to load credit onto the sub-meter, enabling consumption. 💡 UtilityPal collects the funds and ensures that the revenue is securely and efficiently repaid to the property owner on a monthly basis via EFT.
This seamless process ensures accurate consumption-based billing and timely payments to property owners.
Simply ask your trusted local electrician or plumber to install the meter(s) for you. Our meters are readily available through our online store or from plumbing and electrical wholesalers across South Africa. Once installed, email us at support@utilitypal.co.za to register and activate your meter(s) for hassle-free, reliable utility management.
UtilityPal sub-meters are available online through our website. If you need assistance or prefer to order directly, feel free to send us an email at info@utilitypal.co.za and we’ll be happy to help you.
Prepaid tokens can be bought anywhere from banking applications (Absa,Standard Bank, FNB, Capitec & Nedbank), retail outlets (Pick N Pay, Checkers, Spar to name a few) & Petrol Stations to ATM's. Water & Gas can also be bought online via banking applications under buy and then "Electricity" insert your water or gas meter number and buy for the desired amount.
The easiest way to buy a prepaid token is through your bank’s mobile banking app. Simply:
1️⃣ Open your banking app and look for the “Buy” or “Prepaid” section. 2️⃣ Select “Electricity” (the same process applies for water and gas, too!). 3️⃣ Enter your meter number and choose the desired amount. 4️⃣ Complete the payment and you’re good to go!
UtilityPal recommends that landlords or property owners set the same tariff as what the local supply authority would bill the premises directly, ensuring fair and transparent billing for tenants. It’s important to also consider whether the tenant should be on a domestic or commercial rate. If you need help with tariff structures or classification, feel free to email us at support@utilitypal.co.za and we’ll gladly assist.
Yes, UtilityPal will gladly assist you in switching from any existing STS prepaid sub-meter (electricity, water, or gas) to UtilityPal’s reliable service. For more information, please email us at support@utilitypal.co.za.