In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

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After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

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All goods returned (unused) must be in original condition and can only be returned within 1 month of being Invoiced.

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 Replacement items will be invoiced out as per the original invoice (same product code, same price).

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 Items can only be replaced if the return date is within the 12-month warranty period.

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If anything is unclear or you have more questions feel free to contact our customer support team down in the chat section or drop us an email at info@utilitypal.co.za